The Top 7 Great
Unsolvable Mysteries
of Business
7 Why
do companies that bill you give you a return envelope
that's too small for
your cheque? Even crazier, why so do some of them give you an envelope
that's too small for the portion of the statement they want you to
return!
6 Why do retailers say
they take "all major credit cards"?
Are there any minor credit cards?
5 Why do phone answering
messages say "Your call is important to me"
when they don't know who's calling yet?
4 When you call Bell, why
are you asked to input your phone number?
Hasn't the telephone company heard of
Call Display? Okay, to be fair, maybe you're not calling from the line
you're calling about. So then, why is it after you enter the number
you're calling about and finally you do get someone on the phone — why
is it that the first thing they ask for is the number you're calling
about! Don't they know there are these new-fangled instruments available
now, called computers, that can actually store information and pass it
on to the person taking the call?
3 Why do drive-through
bank machines have instructions in Braille? 2 Why are communication
companies the worst at communicating?
Think about your own experience. For
what kind of service is it most difficult to get (a) a live human on the
phone to help you with a problem, (b) the right human in the right
department to deal with what you're contacting them about, and (c) a
question answered or problem fixed the first time you call so you don't
have to call back a dozen more times to repeat the process with a
different representative each time? The answer, hands down: phone and
Internet companies. |
